Knowledgebase
<- Return to Prondo
  • 👏Introduction
  • ⭐Getting Started
    • 1️⃣First, Get your Recipients
    • 2️⃣Next, Create your Campaign
    • 3️⃣Finally, Run your first Campaign
  • 🗄️Workspaces
    • How to create workspaces
    • Databases
      • How to import Data using Excel & CSV?
      • How to create prospects manually?
    • Database Enrichment
      • How to use the Email Verifier service?
      • How to use the Email Finder? - Coming Soon
      • How to use the DropContact for finding emails?
    • Lists
      • How to work with the list?
  • 🚀Campaigns
    • How to create the campaign?
    • How to manage the campaign?
    • How to run the campaign effectively?
      • Campaign Dashboard
      • How to import the recipients?
      • How to manage Replies for the Campaign?
      • How to send Test Message?
      • How to create the sequence?
        • How to personalize email using attributes?
      • Mailboxes
        • How to enable sender mailboxes for the campaign?
        • How to replace the Mailbox?
      • How to manage the schedule for the campaign?
      • Campaign Settings
  • 🧩Applications
  • ⚙️Account Settings
    • General Settings
    • Mailbox Settings
      • Manage Mailbox Settings
    • Attributes Settings
  • 🧑Account Management
    • How to manage a profile?
    • Privacy & Security
    • User Management
  • 💎Features
    • 📬A/B Testing
    • 📡Zapier Integration
    • 📨Email Tracking
  • 📶Advance Analytics
  • 🔌Prondo Plugin - LinkedIn Automation Tool
    • 🔎How to collect leads from Sales Nav
  • ❓FAQ's
    • 🧭Frequently Asked Questions
  • 💻Release Notes
    • 🗒️Prondo Changelog
Powered by GitBook

© Prondo

On this page
  • Deliverability & branding
  • Tracking Delay
  • Timezone

Was this helpful?

Export as PDF
  1. Account Settings

General Settings

PreviousAccount SettingsNextMailbox Settings

Last updated 2 years ago

Was this helpful?

Let’s access your Prondo dashboard & Account Settings menu.

Deliverability & branding

You can use your own domain to track opens, track clicks & unsubscribe links for better deliverability. Some prospects get turned off by generic tracking links so if they see that the links are using your own domain's branding, they are more likely to trust your emails and open your links.

  1. Go to Account Settings, then General Settings

  1. Enter your domain that you would like to use for tracking

You need to add a CNAME record (e.g., subdomain.main-domain.com) in your DNS configuration and point to x.zesp.net.

Tracking Delay

The bots and email security measures (such as spam checks) can trigger open and click events immediately after an email has been sent out. Those events are called false positives. Tracking Delay is used to prevent false positives from being counted in the statistics. We recommend adding a delay after sending an email before tracking opens, clicks, and unsubscribes for that email to make tracking accurate.

We recommend having a tracking delay longer than 3 seconds

Timezone

It helps to increase engagement by choosing a schedule that relates to the recipient’s working hours.

⚙️