🧭Frequently Asked Questions

Keep track of every change to the Prondo!

1. How to manage subscriptions?

1. Click on your account name located at the top right corner of the page.

2. From the dropdown menu, select "Subscription."

3. You will be redirected to the subscriptions management page.

4. On this page, you can choose a new plan or update your payment method according to your preferences.

2. How to create a workspace?

To establish a new workspace, navigate to the Workspaces tab located on the left side of the screen. Then, click on the "+New Workspace" button. For further information on workspaces, you can explore more details here.

3. How to add recipients to the workspace?

To include recipients in your workspace, you must import them. To do this, follow these steps:

1. Access the workspace you previously created.

2. Click on "Add Records" within the workspace.

3. Choose your desired method of importing recipients.

   • If you opt for importing using a file, download the provided template, fill it with your recipient data, and save it in CSV format (as we currently support only CSV files). Learn more about importing process here.

   • For the manual creation of recipients, proceed by following the step-by-step instructions for each field. Once all the information is properly entered, click on "Create Person."

4. How to run the campaign?

1. Add the created list to the campaign.

2. Proceed to the "Sequence" tab and create an email sequence. Refer to the instructions provided here for guidance.
3. Next, Add Maillboxes to the campaign. To do this, go to the "Settings" tab and authorize the mailboxes. You can find instructions on how to do this here.
4. Link the authorized mailboxes to the campaign by following the provided steps.
5. Set up a schedule for the campaign using the instructions provided here.
6. Once everything is set up, click on the "Play" button next to the campaign name to start the campaign.

7. For further information about campaigns, you can explore additional details here.

By following these steps, you'll be able to create and launch your campaign successfully.

5. How to add a sender mailbox?

1. Click on the "+Add Mailbox" button.

2. Follow the provided instructions, typically from Google, to add the desired mailbox.

3. By following these steps, the mailbox will be successfully added to your account.

For more detailed information on this topic, you can find additional resources here.

6. Where to find statistics?

The dashboard tab is where you can find all the collected statistics. Specifically, campaign-specific statistics are gathered within each campaign on the dashboard tab. For more in-depth information about statistics, you can explore further details here.

7. Which services I can connect?

At present, there are several integration options available to us. These include the following services:

1. Dropcontact: Integration with Dropcontact allows for streamlined contact management and enrichment, enabling us to enhance our database with accurate and up-to-date information.

2. Zapier: Integration with Zapier offers extensive connectivity with various applications and allows for the automation of tasks, enabling seamless data transfer and workflow automation.

3. Sales Navigator: Integration with Sales Navigator provides access to powerful sales and lead generation tools on the LinkedIn platform, empowering us to find and connect with potential prospects.

4. Clearbit: Integration with Clearbit offers advanced data enrichment capabilities, allowing us to gather additional information about our leads and customers to personalize our interactions and enhance targeting.

These integration options provide a range of functionalities and benefits to optimize our processes and enhance our overall efficiency. More integration is on the way!

8. Can I invite other users to work on the same workspace and campaigns

Yes. Learn more about user management here.