A workspace provides access to a specific portion of the customer's contacts database, which includes companies, people, and contact information that match the market segments specified for this workspace. The workspace can be configured by the customer to include specific criteria or filters that determine which contacts are included. The user can create several workspaces based on the plan he subscribes to.

Some of the workspaces' capabilities are:

• Manage Lists: This feature allows adding or removing recipients/contacts from your list. You can learn more about lists here.

• Import Excel or CSV: With this feature, you can import a file with recipients or create a new one. You can learn about it here.

• Email Finder: This feature enables you to find valid emails for your recipients. You can learn more about it here.

• Email Verifier: Before running your email campaign, this feature allows you to verify whether an email is valid. You can learn more about it here.

• Export DB: This feature allows you to export all recipients in your workspace to work with them outside the Prondo app.

• Customization: Customize your workspace layout by adding or removing columns that you want to see in your workspace.

If you have any questions, please send us an email at support@prondo.co, and we'll be happy to help! 😉

The workspace is the best way to organize your recipient list, you can import your perfect audience using LinkedIn, CSV, Excel, etc. You can further enrich and verify using inbuilt Prondo tools like Email Finder and Email Verifier.

To create your workspace you can do the following:

1. Go to the app.prondo.co and then click on "workspaces"

1. On the workspace page, click on Add New Workspace to create your workspace.

1. Enter the name of the workspace to organize your recipient list, and Click on "Create Workspace"

If you have any questions, please send us an email at support@prondo.co, and we'll be happy to help! 😉

The Database page interface lets you manage your contacts with ease: sort, search, filter, add and delete contacts from the list, manage duplicates, and configure data columns display.

Instead of manually adding recipients to your workspace one by one, you can upload any CSV containing a list of all of them. It’s pretty simple:

1. On the workspace page, click on Add Records, then download the template file by clicking on Download Sample.

1. Open the sample file with Excel or Numbers. You'll see a table containing several columns that we expect during import.

• First name*: The recipient's first name

• Last name*: The recipient's last name

• Email: The recipient's email address

• Company: The recipient's workplace

• Job Title: Position of the Recipient's

• LinkedIn URL: The recipient's LinkedIn URL

• Sales Nav URL: The recipient's Sales Navigator profile

• Company LI URL: Recipient's company LinkedIn page

• Website: The recipient's business website

• Location: The recipient's current location (including street, city, and state)

• LinkedIn VMID: A unique VMID ID

• Summary: Summary of the recipient's profile

Note: The fields marked with * are mandatory.

1. You can fill out the table with your recipients, following the same format as the sample template.

1. Once you finish, save the file and go back to the workspace page you were on. Click on Select your files, select the file you've just saved, then click on Import Data

5. It'll take a few moments for the file to be uploaded. You'll receive a notification letting you know when the import is completed. After that, you'll be able to verify these records using an email verifier straight from the workspace page to improve the sender's reputation and improve bounce rate if you need it!

Need help? Send us a message via email and we'll get back to you. 😉

Prondo gives the possibility to create prospects manually. It’s pretty simple:

1. On the workspace page, click on Add Records

2. Select "+ Create manually" to create prospects manually.

1. You will prompt with a pop-up to input prospects' First name*, last name*, email*, job title, LinkedIn URL, Sales Nav URL, Company Name, Company LinkedIn URL, Website, Location, and summary.

1. Click on the "Create Person" button to add the prospect to the workspace.

If you have any questions, please send us an email at support@prondo.co, and we'll be happy to help! 😉

With Prondo, you can validate your emails and clean your recipient lists of abandoned or inactive emails, thus reducing your bounce rate.

After you’ve uploaded your contacts file, we recommend verifying the list (if it hasn’t been already) before starting an email campaign.

After verification, an email address gets one of the statutes below. Learn more about email statuses below:

• Missing: recipients have missing emails, and you try out our email finder tool.

• Valid: The email address exists and is active.

• Unverifiable: The email address status cannot be determined.

• Risky: We are unable to verify the authenticity of the emails it receives due to domain-wide settings, so we designate them as unverifiable.

• Invalid: The email address does not exist or is not active anymore.

• Could not verify: We had trouble validating this email. It is recommended to try the email finder tool; if the results do not change, use the email with caution.

There are several ways to use an Email Verifier tool:

1. Check individual email addresses in a prospect list

• Open your workspace and select the emails you’d like to check

• Click the Email Verifier button

• Confirm and wait for the results

1. Check the whole Database

• Open your workspace

• Click the Email Verifier button

• Confirm and wait until verification is completed

Once the process is complete, we trigger the notification.

If you have any questions, please send us an email at support@prondo.co, and we'll be happy to help! 😉

Email Finder is your effective lead generation assistant that can help you build a lead database for your business in a way you may not have even thought of.

Using Email Finder in your workspace will allow you to expand your lead sourcing and find quality contacts.

If an email address can’t be found, a recipient's profile will be saved to your database with the ‘missing email’ status. To find email addresses for the recipients, we have to make sure we have the following fields:

• First Name

• Last Name

• Company Name

There are several ways to use an Email Finder tool:

1. Check individual email addresses in a recipient list

   • Open your workspace and select the emails you’d like to check

   • Click the Email Finder button

   • Confirm and wait for the results

   
2. Check the whole Database / Missing Email filter

   • Open your workspace

   • Choose all recipients with Missing Emails by using the Missing Email filter

   • Click the Prondo Email Finder button

   • Confirm and wait until the search is completed

If you have any questions, please send us an email at support@prondo.co, and we'll be happy to help! 😉

Dropcontact is a best-in-class email enrichment tool with high deliverability rates. You must signup for the DropContact Account to get the API key.

Getting DropContact API Key

1. Go to DropContact Website, and Signup account for free.

2. After signup, Go to the "Integrations & API" in DropContact to get the API key.

Configuring DropContact Key in Prondo

1. Go to the Prondo application, and then go to Application.

2. Select Dropcontact from External Applications, Click on Connect button.

1. You will be prompted with a pop-up to enter the DropContact key, and then click on connect to connect Dropcontact with Prondo.

1. Once connected, you will have the available credits display for the account.

Using DropContact Email Finder Service

1. Open your workspace and select the emails you’d like to check

2. Click the DropContact button

3. Confirm and wait for the results

If you have any questions, please send us an email at support@prondo.co, and we'll be happy to help! 😉

This article introduces you to the List and how to manage recipients from a list view.

As you collect leads through our prospecting tools or by importing CSV into the Database, we can refine the recipients and organize them into different lists.

The list is a critical part of your campaign; it includes every potential sale lead you want to reach out to in your cold outreach campaign.

Some of this feature's capabilities are:

• Adding recipients to the New List

• Managing the list

• Removing recipients from the list

Let's look into it in more detail in the following sections.

Adding records to the New list

1. Go to the workspace page and select the recipients you would like to add to the list.

2. Click on "Lists" and select Add to the List.

1. You will prompt with a pop-up to input the name of the list and press Enter to create the new list

2. Click on the Add To List button to add records to the list.

1. To add records to the existing list:

• Click on Select list

• Choose the list from the drop-down menu.

• When the list is selected, click on Add to list.

Managing your lists

You can manage your list effectively from the Lists tab.

1. Search will let you quickly find necessary profiles based on specified criteria.

   Type the recipient’s name or add filters in the search bar at the top. It will cover all your recipient's lists.

2. The active / Archive tab will allow you to switch between active and archived lists.

3. The actions button will allow you to rename the list, or restore any deleted list from the archive.

Removing recipients from lists

1. Go to the workspace page and select the records you would like to remove from the list.

2. Click on Lists and next click on Remove from List.

1. You will have all lists of which selected prospects were added.

2. Click on the cross button to remove the selected prospect from the list.

If you have any questions, please send us an email at support@prondo.co, and we'll be happy to help! 😉